Travel Insurance Direct
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Straightforward claim process
I lodged a claim with TID following the ash cloud in Bali that disrupted flights. The claim process was straightforward, and I was kept informed regularly of the progress of my claim. When I was unable to provide a specific document to assist with the claim, the claims manager assisted me to seek it elsewhere to ensure my claim went through without delay. Given the number of claims that would have arisen out of this situation, I was impressed by how efficient it was handled. I have used TID for cover for travel for years and this was the first time I have had to claim. I will continue to use them for my travel insurance needs and have recommended them to my friends and family.