Bob Evans Restaurants
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Poor Service- Bob Evans Restaurant- New Albany, OH
We went to the Bob Evans Restaurant in New Albany, OH on 3/14/2025 for a family dinner. We arrived just before 8 pm. There were six adults in our party. The greeter requested the number of people in our party, then rolled his eyes and told us to wait a minute. He returned after speaking to the manager and seated us. It did not appear they were busy as there were only a few people seated. Our drink order was taken fairly quickly. When the drinks were brought to the table a few minutes later we immediately placed our order for dinner. While the server was taking our order the manager pulled our server aside to talk to him. We had to wait a few minutes to finish ordering. The server put the order in at 8:07. we were then advised that they ran out of some of the items we ordered and asked what we would like to substitute. Our drinks glasses had been empty for some time without the server checking to see if we needed refills. We flagged him down at 8:30 and asked if could he bring refills and our banana bread since our order had not come yet. He said he would bring them right out. The manager, greeter and server were hanging out at the window to the kitchen just chatting and not paying attention to their customers. After 15 more minutes, I approached the manager to ask if we could please have refills and the banana bread. He finally brought the items to the table. We asked how long it might be before the food was served. He was not able to provide a time. Our order was finally delivered to our table at 9:05. Some of the items requested did not come out with the order, so we had to request them again. On the positive side, the food was good, it just took a long time to get it. There was no communication as to why the order was taking so long or why our table was being neglected. The service provided was the worst I have ever had at any restaurant. We will definitely not be returning to this Bob Evans location again.