Harney & Sons Fine Teas
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I have been buying chocolate tea from H…
I have been buying chocolate tea from H & S for almost 10 years and until recently I would have left 5 stars. They sent vile chocolate tea that tasted like a harsh chemical. I wrangled a refund with some effort, waited a while and reordered thinking I'd get a different batch. This one also tastes and smells like a harsh chemical, like it might be harmful to one's health (the loose leaf - the sachets are okay). I am now trying to get a refund for the loose leaf. They sent me a postage label but I am 71 with a neurological disorder that causes profound fatigue and I will have to drive across town and stand in a line that's usually long. I have called and emailed asking them to send a carrier to pick up the package and am now on hold, although it's fairly soon after they opened, for a very long time. I don't know what's happened to their good tea and their good service but this really stinks. I came back to add to my review. After an hour and a half or 2 hours of effort, including being on hold a long time this morning, I talked with someone who was helpful and courteous and somewhat clarified the problem. She said they had a new distributor supplying vanilla tea and they knew there was a problem and were looking for a new distributor. When I asked what that had to do with chocolate tea, she said they are now putting vanilla in the chocolate tea. (It's unclear why.) She refunded me following which I got another email from the unhelpful person who had sent me a screen shot that was incomplete and unhelpful. She sent another unhelpful screen shot that was miniscule and when enlarged cut off most of the picture. Totally unhelpful!!!!!! And very frustrating. I will check back in a few months to see if the chocolate tea is getting good reviews again. In the meantime this has been a dreadful experience.