The Coffee Bean & Tea Leaf
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My friend and I patronised CBTL…
My friend and I patronised CBTL (Tampines 1) today in the morning. We hopped on the weekdays breakfast deal (2 sets for $10) and experienced few moments of confusion with the staff who attended to us. In this breakfast deal, we simply requested for an iced version of our lattes (originally hot). Based on how they were toggling the POS, we believe they are new to their roles and the cashier needed help to find the right option to press on the POS. However, after a few attempts, we witnessed that her colleague explicitly exclaimed “i don’t know this s*** man”. We understand the situation given that it may be their first few shifts at the job and that they are still getting used to the fast paced bartending environment. However, we feel that they could have handled their roles more professionally especially when CBTL is a favourite hangout place for many. Nevertheless, we ended up being overcharged because the cashier accidentally misunderstood our request for iced lattes (for 2 different beverage types all together) and after much deliberation, we enquired about it. Eventually, it was addressed and we were refunded. However, we were also displeased with the waiting time for our breakfast sets as customers who came after us and who also ordered the same item deal, got it first before us. However, we were pleased with the supervisor i/c for that shift who kindly presented us with a sliced chocolate mousse cake for his end of the service recovery. Thank you and we hope for a smoother purchasing process from CBTL T1 in the near future!