LL
Lloyds Bank Insurance
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Useless Customer Service!
Useless Customer Service! I have used the "Message Us" function within the Lloyds app twice this week, each for relatively simple queries that I wasn't able to find the answer to. On each occasion, the person who's picked up the message and responded was useless. I wrote my query each time in the most basic of English yet they still managed to interpret it as something completely different. I ended up telling them not to bother in the end because it's highly frustrating when the people who are meant to help you can't even understand or interpret the nature of the query. About as useful as a glass hammer!