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Great service, Dima dental pod works really well, cleans my retainers perfectly, quick delivery My dentist recommended Sonic Dental but they were a nightmare - waited a month and still hadn’t arrived so I cancelled and bought the Zima black pod. Really pleased with it and would definitely recommend it
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This looks like a great product but they just can’t run their business and get products delivered. After 4+ weeks of waiting and no confirmed date, I have given up and gone with a competitor product. A shame, and customer service were very polite and responsive, but they are clearly struggling to manage stock and fulfilment, and really shouldn’t be accepting orders that they can’t fulfil. I placed my order on 24 March. Having heard nothing, I asked for any update on 1 April and was told “due to a recent audit in our warehouse, we unfortunately experience unexpected delays” but should be within a week. Having chased again, on 10 April I was told “would be in our UK warehouse anytime soon, but no exact date yet”. On 17 April I- “should be ready by early next week at the latest”. On 24 April - “the supposed expected arrival of the new inventory in our UK warehouse got delayed because of the recent holidays. So sad to say this but it may take another week of wait” at which point I gave up, cancelled me order and gave ordered from Zima Dental instead. To add, subsequent to the original review above I received a further email apologising for the inconvenience again, and asking me if I would remove this review in exchange for “a complimentary box of our cleaning tablets”.