DO
Donald Russell
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Delivery not reliable
I would love to comment on the quality of their food but sadly, I didn’t receive it. I ordered my New Year choice for delivery on 30.12.23, on the date mentioned I looked at the tracking option on the DHL website only to find it wouldn’t be delivered until 02/01/24. I couldn’t contact DHL so sent them an email but, I guess the office was closed. I then sent two emails to Donald Russell before receiving a telephone number to contact them on. They were very apologetic and refunded my money but, although DHL had failed to deliver I also think the onus falls on the supplier for not using a more reliable service over the holiday period, particularly as the goods were frozen.