Vietnam Airlines
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Great staff but worst customer service and loyalty program
Vietnam airlines staff are most of the time kind and cheerful, however I have several times crossed staff that were really angry/over-stressed onboard, creating a poor atmosphere. I believe they must be under high pressure from a very poor management. Customer service is the worst I ever dealt with, not giving answer for months, then answering a detailed email about poor experiences with an AI-generated text, which is simply unacceptable. Then pretending to escalate to management and never sending any answer either. Their lotusmiles membership is the worst and slowest of all airlines I used before, by flying very intensively for 2 years (around 50 flights) I barely accumulated 120,000 miles only worth one return trip Vietnam-Europe, this is simply ridiculous. This would be worth plenty more with other loyalty programs.