Thumbtack
Read all reviews for Thumbtack →
It just got worse over the past years for Pros
I joined Thumbtack in 2020 as a life coach, and in the beginning it was a great platform. About 60 percent of my leads came from Thumbtack, and they were high quality and well aligned with my services. Over the past few years, however, the cost per lead has increased significantly while the quality of leads has declined. What has been most frustrating is the change in how lead preferences and refunds are handled. In the past, I was able to receive refunds for leads that fell outside of my scope, and Thumbtack honored agreements we had in place. For example, I do not offer interview preparation or resume reviews. I clearly communicated this to Thumbtack, and previously, if I received leads for those services, they would be refunded. Recently, however, support has stated that they can only rely on the limited preference options within their system, claim they cannot filter out these leads, and refuse to issue refunds, despite prior assurances. At this point, it has become difficult to rely on Thumbtack for consistent, high quality leads. Based on my experience, I would advise others to be cautious and closely evaluate whether the platform still makes sense for their business.