Grubby
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Unlawful practices - will never use again
I liked the concept of a plant based only recipe service and that they have a charitable element. I have used them a few times over the last year and been reasonably happy but with a few niggles from some of the recipes, delivery, quality of produce, missing information on use by dates. I decided to give them another go recently but unfortunately after my latest experience I have decided to avoid them for good as they charge you and send you meals without your authorisation. A few weeks back I orderdd a box for 28th oct but put a pause on the delivery for 4th Nov as I thought I probably wouldn't want a recipe box that week. I logged in about a week before the 4th just to see what was on the menu, as nothing interested me then I made no changes. I then received an email on 1st November telling me that I was getting a box delivered on 4th November! How can they do this? I did nit click on anything to reactive my subscription and I did not select meals and check out, so I am at a complete loss as to how they can do this. As far as I am concerned they have stolen my money and I will be taking this further. I contacted Grubby on 1st November as soon as I saw the email but so far have not had a very helpful response. I would avoid this company to ensure you don't get scammed in a similar way! I don't know why they can't be like other recipe services and have the option to just order for the weeks you want and to also not charge you unless you actively ask for a subscription to be reactived or check out an order. It's appalling what they have done.