DriveTime Car Sales
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Eastpoint came through!! Thank you
When we went to the Cleveland store they were amazing. The SUV I really wanted was in Michigan at Eastpoint and the experience with the assistant manager was two thumbs down!!! She was driving the car I wanted it was filthy inside her crap was still in it and she was very rude!!!! There were 2 men that were great. We bought the car in August we still are on a temp tag that is about to run out!! I’ve called spoke to them still no response. I’ve left voicemails still no plates. I drove from West Virginia to Michigan to get this car and the manager acted she was doing me a favor cleaning her crap out of the vehicle. It’s been a joke I would stay away from the Eastpoint store and find the others in Michigan or better yet go to Cleveland they treat you with respect, kindness and the manager and sales team there were top of the class!! Now let’s see if I finally get a plate for my car because Ive had it!!! Well when I don’t make my car payment because I can’t drive it in 7 days then maybe someone will listen at the company!!! Can’t drive the car to work with expired plates now can I??? ***** Update******* I will say I did get help with this issue. I spoke with Jason and Justin they both were amazing!! I did speak with Shantelle at the Eastpoint store and was updated so I do thank her. Yes we had issues but in the end she did step up and help. Sierra called she also is a manager at Eastpoint and updated me with even better information. I will now say that in the end of the chaos the problem was resolved and my plates should be here Monday Oct 7,2024. On a positive note I will say the selection of cars they have were amazing. The process was started in one state and ended in another so maybe the process would be smoother had it all been done in one state. I know by putting in a bad review started to ball rolling and that turned into a ball of fire where somebody took action and got me results. I know things happen I’m not sure what did happen and I do not care at this point it is resolved. Now if my plates are not here on Monday then I will update again. So thank you Eastpoint for coming through in the end yes Shantelle I am thanking you!!