Marco Pierre White Restaurants
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Booking was a fiasco .
Booking was a fiasco . I called and left a voicemail for a call back . No one called . I called the next day and spoke to Claire who took my booking and said she would email me a link to make a card payment to reserve the table . No email materialised , so I called again the next day and doke to Claire who advised she had left the email to someone else , and as it was not sent my booking was cancelled . She took my details again , I asked could I just register my card details over the phone . Claire said no , she'd send me an email . Once I had filled on my card details I would need to call her back to make sure the booking was confirmed . Which I duly did , my 4th phone call to book a table for lunch ! Then I had an email saying I needed to click on it to confirm my booking , having already been told by Claire that it was confirmed ... On arrival we were shown to our table and given a menu . Claire came and said we were on the system as a Wowcher booking . At no time did we say we were dining with Wowcher ??? She took the menus she had given us and brought the a la carts menus instead . We ordered the pork escalope . It arrived with a side of peas that we ordered but no spoon to serve them . My friends pork was pink , bloody and uncooked . We called the waitress who to be fair apologised after took it back to the Chef . We were given a glass of Prosecco each as a courtesy ,nice touch . Then the waitress came back and said the pork wasn't undercooked , they had served my friend the gammon by mistake !! There was no gammon on the menu and wouldn't have been served in a batter. By now I was looking for Basil Fawlty ! After lunch we waited patiently for over half an hour to catch someone's eye for the bill , and a further 25mins by which time we got up and went to the bar to pay . The restaurant was over half empty so they weren't busy . Maybe having an'off day '. I have eaten there before and the food and service have been very good but it has gone dramatically down hill . Avoid