LL
Lloyds Bank Insurance
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If you’re able to choose, don’t go with Lloyds
The most process oriented and non-customer centric organisation. It’s impossible to call as the phones are seldom answered within 15 minutes. It’s impossible to speak to anyone as all their branches are closed. They appear to invest significantly in TV advertising to gain new customers and my long term consistent experience is that they do not care about me as their existing customer. When you have a problem they are rude and curt. I cannot think of an organisation that offers such poor service so consistently.