VinatisUK
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Very, very disappointed!
I have been a customer of this company for a while. Very pleased initially. Good choice of wines, attractive prices and okay deliveries. Lately, though, they have been badly let down by their courier and they are letting themselves down through very poor customer service. My most recent order was late. I was expecting four boxes and only two arrived. Surprised to see that the supplier's website states that everything was delivered. After contacting them I received a non-committal reply and was sent a dispute form for the courier, which I filled in and returned. Since then, nothing. My order has not arrived, no money has been refunded and I have received no assurances. Will give them another day or two and then dispute the charge with my credit card provider. Very, very disappointed. For Vinatis: Order ID: 2047873