Umi Tea Sets
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Excellent Customer Support
I had placed a large order with Umi and the majority of the order came perfectly as described with one of the handmade teacups being fairly different from what was pictured. While I was fully aware that the items were handmade and the item photographed was label as a representation and not necessarily the item I would receive. When I got the item it was not nearly as vibrantly colored nor did the pattern of the cup match what I had received. I reached out to their customer support team and expressed how I wasn't happy with the cup. I was instructed to provide photographs of the cups and try to display it under different lighting to see if the light conditions would make it look more like what was advertised. Once I did that and had shown that the cup still did not remotely resemble the advertisement the customer support representative was more than happy to discuss ways to rectify the situation. I was given the option to either return the cup for a full refund or they could send me a replacement cup that would hopefully be more to my liking. I opted in for the second option and the replacement I got was perfect. I would highly recommend working with this company.