CM

CM

Member since Invalid Date
1
Review
2.0
2 out of 5 stars
Average rating

Reviews by CM

TR

TruffleMagic

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2 out of 5 stars

bad customer service

Made two orders - first one arrived timely enough, although it was a dud. Upon further research, it probably because it was a warmer season and I didn't store it properly (refrigerated). They don't send it with any instructions so you have to google how to store it. The second order payment confirmation has yet to be fulfilled, although I bought it over a week ago - payment is usually instantaneous through BTC, however for whatever reason the system takes ages to confirm it. When I try contacting them, the communication is usually really poor - messaged them over a week ago with no response. They use a 'ticket' system but you can only have two tickets open at a time (and when you order, it automaticlaly opens a ticket). However the owner Peter told me he does not often check replies to the order ticket. I don't think the site is a scam, however the customer service/website and communication is really bad, so even if you pay they don't give you any confirmation until you chase it up. It's also hard to get in contact with them as they only have this ticket system, no email or number but do not reply to it unfortunately.