Marco Pierre White Restaurants
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I have never felt the need to write a…
I have never felt the need to write a bad review till now, whether it was wetherspoons or a high end restaurant. The service was awful in the Birmingham restaurant. Firstly lovely atmosphere at bar area had a couple drinks there the staff were great. The meal start with us asking for a glass of red and a glass of rose, 10mins later the red was put down just as I picked up the glass they poped down a bottle of white wine another waiter noticed this and without a word they took the glass out of hand and took them away. 10mins later the returned with the right wine, again they never said sorry about that as mistakes do happen but to not acknowledge is awful customer service. The starter came was nice enough, we thought maybe it was just a rough start. The staff we asked the staff for another drink, 30mins later the mains came, they asked if I wanted any sauce yo which I said yes please. The steak was over done I waited 10mins but then the food was getting cold, there were no staff in sight one finally passed I asked where was my sauce and wine again no apology just a nodd I told them forget the sauce now as I'm on my last couple of chips so it's pointless no acknowledge he just walked away. The head 9f house came over and asked if the meal was nice I told him the food was OK but the service has been awful he knocked 10% off which in Ernest is rubbish because I still paided £160 for a terrible service £16 does not make up for crap service. I would say to anyone thinking of eating here that the nice views don't make up for the terrible service there are 100's of great restaurants in Birmingham (gino's, fiesta del asado) don't waste an evening here.