EYG Home Improvements
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EYG messed up our large order
EYG messed up our large order. We were promised about 10 weeks from order. I phoned to check after 8 weeks and it seems the paper work was not sent to the installations team after the survey! It appears the paperwork was only sent through after my phone call. So, 3 months after the order, it has only now been put through. Took installation team a week to respond to my query. Now I have been given an installation date 9 week after my phone call and 20 weeks after my order! Manager at installations gave no apology, blamed it all on general delay on materials, lack of fitters, workload etc. The more excuses that were given the more it appears to be incompetent administration. We have had to sustain extra costs to make the building temporarily watertight for further 3 months. EYG used to be good, not anymore