Airport Van Rental
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I was mislead when I rented my vehicle…
I was mislead when I rented my vehicle thru Carrentals.com. I was charged a $200 drop off charge when I arrived in San Diego from LAX. I told the agent in San Diego thst I was not informed of this charged. I called customer support and spoke to Alex who told me that he spoke to LAX that if I returned the vehicle to LAX the charge would be waive. I drove back and checked in and was told that the $200 could be waive and I should that it up with Carrentals. I called Carrentals and they said the charge was taken by AVS and I needed to take it up with AVS. Needless to say, this pointing fingers back and forth is a scam to frustrate the customer to just give up. I am preparing to blog this in facebook and Yelp to let everyone know how I was shaken down by AVS and Carrentals. You may have made $200 off of me but in the scheme of things it is worth the bad publicity or the image that your company will be labelled. I am awaiting a final response from Carrental. I will be relentless in my monthly message by continuosly reposting what happened and how I was mistreated.