VI
Vietnam Airlines
View company profile →
If I could give this airline zero stars…
If I could give this airline zero stars for customer service I would. They have no concept of even basic courtesy. Flying on VN56 - London to Hanoi - which is late. Zero information on screens. My request for an update on the tannoy was met with withering sarcasm as I had been sent an email the previous day. My attempt to upgrade my ticket online didn’t work and they have a “policy” of not selling upgrades at the airport. Could they bump me up? No chance. Covid rules! Avoid this airline if alternatives are available.