Anglian Water
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Proactive service, above and beyond
I took an unexpected telephone call from Anglian Water a couple of days ago. It transpires, having moved house a couple of months ago, that Anglian had noted that our consumption had doubled, and pro-actively called me to check if this was expected. It wasn't, so a few leak checks ensued (instructions emailed to me within moments), and I found a leak to drain from a toilet overflow. Without further ado, they've refunded me for the water and sewerage that I'D wasted, and have given me a further credit of a few weeks to cover loss up until I can get the toilet fixed. I cannot think of a more positive interaction with a major utility in all my years of dealing with them. Friendly, effective and generous. Superb service.