Marco Pierre White Restaurants
View company profile →
Not Impressed
We Ate at the Birmingham restaurant for a friends 65th birthday, I don’t even know where to start… upon arrival we ordered drinks and tried to pay with a £20 note but was told there was no change and it was card only, ok a bit annoying but we paid by card and went to our table with our friends. Dinner was supposed to be served at 7pm but by 7.30 we were having to chase it up as it hadn’t arrived yet! When it finally came the soup was served with no bread and we were told it was not included! But they did bring some dry toasted bread out eventually (no butter was provided!) On to the mains, they brought the mains out but no vegetables, 10 mins later the veg finally arrived when most people had already finished their meal! The meal itself was nice but was only luke warm. The children were also made to wait an awful long time for their meals. One persons meal was not brought out with ours and when her meal finally arrived about 15 mins after ours everyone else had finished theirs! Very unprofessional… Now the pudding… the Apple and almond crumble was mainly crumble and very dry But it was nice if u managed to get any apple!! My brother had ordered a cheese cake which looked and tasted lovely but then he gagged and pulled a long hair out of his mouth!!! I told the person serving us and his responce was ‘oh sorry’. And he carried on doing what he was doing! Overall I was so dissatisfied with the service and the food, I was really looking forward to the meal at Marcos and felt so sorry for my friend who’s birthday it was. I did give an extra star due to the fact my mother is diabetic, upon arrival I told them this and they did bring her starter out within a few minutes, followed by her main when we had our starter. But she had no veg and we had to ask for some peas.