Harney & Sons Fine Teas
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Horrible company!
I had a very disappointing experience with this company, and I feel compelled to share it. I placed an order (HS#2499) for several tea bags, which were meant to be a birthday gift for my grandmother. However, when the package arrived four weeks ago, it contained nothing but packing paper and wrapping materials—no tea bags at all. This was both confusing and incredibly frustrating. What made matters worse was the timing. The tea was intended as a thoughtful gift, but because of this error, I had to scramble to find an alternative at the last minute, which added unnecessary stress to an already busy day. I immediately contacted customer support and submitted a complaint, providing all the necessary details and even attaching photos of the package. Despite this, it has now been over four weeks since I first raised the issue, and there has been no resolution or meaningful communication from their side. The lack of follow-up or urgency to address this problem is deeply disappointing. I expected better service and accountability from this company. At the very least, I would have appreciated timely updates or an explanation for such a bizarre mistake. Unfortunately, my experience has left me questioning whether I can trust this company again. I hope they take customer complaints more seriously in the future.