Mazuma Mobile
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Misleading and Dishonest – Reduced Offer on Immaculate iPhone
I sent Mazuma Mobile a brand new, immaculate iPhone, securely packaged in its original box and placed inside a bubble wrap padded envelope. I even took clear, timestamped photos beforehand to prove the phone’s pristine condition. Instead of receiving the full advertised price, I was told there was a “deep scratch” and the offer was reduced by £50. Mazuma then told me to make a claim with Royal Mail for damage caused in transit — a blatantly dishonest suggestion, as there is absolutely no way this kind of damage could have occurred given the secure packaging. It’s clear the phone was either damaged at their inspection facility or this is part of a wider pattern, as many other reviewers have reported similar experiences. This feels like a deliberate tactic to reduce payouts under false pretences. Blaming Royal Mail to shift responsibility is unacceptable and borders on fraudulent behaviour. I strongly advise avoiding Mazuma Mobile — they do not honour their advertised prices and their business practices are deeply questionable.