VinatisUK
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AVOID VINATIS AT ALL COSTS
AVOID VINATIS AT ALL COSTS. We have ordered several bottles of wine from Vinatis on Nov. 5, 2020. We have been informed by Vinatis and DPD that the shipment would arrive to our doorstep on Nov. 16, 2020 (Already significantly later than their promised 3-5 business days delivery). We have stayed at home for the entire day in anticipation of the packages arrival. We were even following the DPD delivery truck with our package tracking number using their online platform, so that we could see exactly where their delivery truck was up to the minute. We have been informed by both DPD and Vinatis that the shipment arrived at 13:01 to our doorstep. This was not the case. We were home the entire time, including during this very moment. No package has arrived, we have also checked the entire building including with neighbours, no package has been delivered on this date, at this time as they claim. We have been in contact with both Vinatis and DPD, both still insisting that the delivery occurred to our doorstep (where we were waiting) and taking ZERO responsibility in the process. We have also not received any offer for compensation or a replacement shipment. Vinatis claims that this was somehow our fault and responsibility. For a first time buyer, this is extremely disappointing. I would strongly recommend to avoid purchasing from this company based on many aspects including but not limited to speed, accountability, service level and customer support.