ME
Metro Bank
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Disgraceful Service and Unacceptable Treatment. Avoid Metro Bank!
Metro Bank has been an absolute nightmare. There is never enough staff, and every time you call, you can be left waiting on hold for up to 2 hours. I was poorly treated and even threatened by an employee at one of their branches. I filed a formal complaint, only to be told that the employee had a “different version” of events, essentially accusing me of lying. No investigation, no accountability, just a pathetic excuse. Completely unacceptable and unprofessional. This is how they treat their customers. I will be closing all my accounts and taking my business elsewhere. If you value your time, safety, and dignity, avoid Metro Bank at all costs, an absolutely disgraceful service.