Thumbtack
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I used thumbtack back around 2016 and…
I used thumbtack back around 2016 and even earned a best of badge. I had logged back in recently as customer and decided to go over to the professional side to see about picking up some moonlighting and weekend work (having my first child and all). I was required to update payment information to access that side of the site, so I did. Unbeknownst to me, they have a direct lead system now that will charge you automatically. As I was reading my profile, my phone started blowing up with Credit Card notifications of charges and I immediately contacted customer service which took a few minutes to connect. The customer service agent was able to turn off my services (you can't just set a budget to zero, thank goodness I got it down to $50 before hundreds were charged). I explained I just wanted to look at what they now call opportunities(?). So began my round and round with their support, trying to get these leads removed. The leads themselves were all from well over 100 miles away and support told me that because I had remote turned on for "computer tutoring", I would receive leads from across the country. They're poilicy clearly states that leads outside the service area would be refunded but they denied my refunds and are "confirmed valid". As if a repair in Massachusettes, I'm in California, is a remote tutoring service - their Support and Thumbtack Trust and Safety seem to be nothing but AI driven slop programmed to restate policies that you actually fall under as reasons for their charges. TLDR: DO NOT ENTER PAYMENT INFORMATION - YOU WILL BE CHARGED. Ultimately, support CHAT removed my card (thank you), deactivated my services (thank you), but when it came to getting the refund (of which you can only one mark one box for the reason), you're faced with a brickwall of incongruity. 3 Computer repairs and 1 Network Services lead charged and reversed later, I can only emphasize to NOT expect refunds for Spam leads, erroneous leads, or apparently any kind of lead and that their system is behind a paywall if you go inactive. I think this is to cover up the fact they aren't getting used as with 3 million people in my "area" only 2 opportunites had been submitted in the last week for computer repair work. Maybe it's more for handyman stuff now? If you do choose to use Thumbtack, be very careful with your settings and expect to spend hours writing refund requests...