CH
Charlies
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Excellent customer service
Excellent service with order received within 4 days of placing the order. On arrival we did a trial run of erecting the event shelter, prior to use. This is when we discovered a manufacturing fault on a piece of equipment. Contacted Charlies customer service, where Lauren was so helpful in arranging a replacement from the manufacturer. This unfortunately was going to arrive after I needed to use the event shelter. Charlies went out of their way to supply me with a replacement piece in good time for my camp. So helpful, so courteous and kept me informed at all times, just amazing customer service. Thank you.