Legal advice services
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Disgruntled ex customer
Having been a magazine subscriber for many years I found myself needing legal advice. I subscribed to Which?Legal Services under the impression that I was only eligible for this service because I was a magazine subscriber. I found the legal advice limited and insufficient for the task in hand and within a couple of months was so disappointed with the whole "Which" service that I decided to unsubscribe from both magazine and the legal service. I did this by cancelling subscription payments at the bank and by ringing the Which customer service. However I have recently discovered that Which? Legal Services continued to take their £9 monthly subscription from my other bank account for 18 months without my knowledge or approval. I guess I used that account for the initial payment and inadvertently missed the monthly outgoing. I have now been informed by Which that the magazine and the Legal Service are separate entities and cancellation of one does not mean cancellation of the other. Having discussed this with Which? Legal Services they will not give me the £153 refund I feel would be the honest and decent thing to do. Granted it is allegedly in the small print of the 'agreement' that you have to ring Which? Legal Services up to cancel but honestly how many people read every line of the terms and conditions. SO BEWARE.