Gordon Ramsay Restaurants
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Terrible waiter
This rate isn’t because of the food, but rather one of the staff. He forgot to bring us our drink, he didn’t give us cutlery even after the food was served, he didn’t get us napkins. He didn’t check back to see if the food was ok, which it wasn’t. He’d said he’d make sure the wings only had a little sauce, they were covered and in a flavour I didn’t order. We felt due to this service we didn’t feel inclined to pay the service tip, but said we’d pay the rest. He didn’t ask why we wouldn’t pay it, just acted very off with us. Then we realised we been charged for something we didn’t order. Another staff member heard us talking to each other about it and said she’d check with her manager. The manager was lovely. He listened to our experience and offered us free desserts, which we accepted. Then this is when it gets bad… while the manager was sorting our deserts, the waiter who originally served us came over to us and started a conversation aggressively with us. His opening sentence was “Why did you go above me if you had a problem” this very quickly escalated to him being sarcastic, then to venting his anger shouting and telling my friend she could never come back to the restaurant. When the manager came over with our desserts he was quite shocked to hear about his staffs actions. Especially as he’d already tried to rectify his initial wrong doings. He said he would talk to him about his actions. I still left feeling humiliated and disappointed.