Vietnam Airlines
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I call it the blackhole of emails and calls.
It was swift and easy when they take your money but post-purchase service is horrible, terrible, they would test your patience to the max. they changed my flight schedule - which was fine,and as I chose for refund in voucher form, this is where the issue began. it has been taking me 27days and countless phone calls and emails, we are talking 2 digits here.. for them to finally refund the booking in voucher form PART BY PART, so it took me 10+ emails and calls to get a refund for 1 passenger, and then another round of equal efforts for another passenger, until this point it has been 1 month and they still have not refunded me completely yet. "Online support Dept" seems to have a tiny team of 1-2 persons or they are just not in the mood for working. Your emails will confirm go to the universe's black hole. Speechless, waste of my time. never again.