Energy Ombudsman
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EE Mis selling Ultrafast Broadband and then doing nothing about it
Raised the issue of EE Broadband miss selling their ultrafast package, whilst most of the evidence was collected, they failed to miss the point. EE are selling a Product that advertises 1.6G broadband, the problem is the equipment EE supply cannot handle those speeds, yes it can take in the speed, but can only distribute 1GB at the output, therefore mis selling the product. If you search and dig into the small print it does say EE only guarantee the speeds to the hub, but what is the point in selling a product that you cant actually access these speeds. The person who was assigned the case never answered the phone, would only communicate via their messaging system, called me back once and told me to leave a message on their system if i had an issue, would not engage in any form of help / discussion, despite the Ombudsmen portal saying please contact us via phone for any queries, Pretty poor service form EE and this supposed support system Received a response to this review from the Ombudsmen, again Ombudsmen Service still miss the point, EE's supplied hardware is NOT capable of delivering the speeds advertised and the Ombudsmen service are quite happy about it! case closed as far as they are concerned!